Data protection

Data protection

We have prepared this privacy policy (version 09.10.2018-111091529) to explain to you, in accordance with the provisions of the Basic Data Protection Regulation (EU) 2016/679 and the Data Protection Act (DSG), which information we collect, how we use data and what decision-making options you have as a visitor of this site.

Affected Products

Apps Cloud Connect Mobile Charging Unit
NRGkick App

POWER2Go App

Moon2Go App

NRGkick Classic App

 NRGkick Cloud NRGkick Connect NRGkick

POWER2Go

Moon2Go

NRGkick Classic

General

This privacy policy applies to the NRGkick app and related services and devices: NRGkick, NRGkick Connect, NRGkick Cloud and, until further notice, future hardware versions of NRGkick and NRGkick Connect as well as brand labelled versions of these products (see full list at “Affected products”). If reference is made to the NRGkick app below, this also includes the other services and devices.

Automatic data storage

Usage with Cloud services

When you use the app together with our cloud solution, our servers automatically save data such as

  • anonymized statistics of app usage
  • the operating system used
  • Data of your charging process
  • Your settings for the app and Connect
  • Date and time
  • IP address

in a database and in log files.

This data is used exclusively to provide you you as a user with useful evaluations and statistics. Charging statistics and app usage data are only used to improve our services.

We do not pass these information on to third parties but we can not exclude that it will be seen in the event of unlawful behavior. The legal basis, according to Article 6 (1) of the GDPR (lawfulness of processing), is that there is a legitimate interest in allowing the error-free operation of our products by collecting log data.

Usage without Cloud services

If you use the app without our cloud solution, our servers automatically save data like

  • anonymized statistics of app usage
  • the operating system used
  • Date and time

in log files.

This data is used only to improve our services.

We do not pass these information on to third parties, but we can not exclude that it will be seen in the event of unlawful behavior. The legal basis, according to Article 6 (1) of the GDPR (lawfulness of processing), is that there is a legitimate interest in allowing the error-free operation of our products by collecting log data.

Storage of personal data

Usage with Cloud services

Personal data that are transmitted electronically via the app (e-mail address at registration) will be used by us together with the time and the IP address only for the specified purpose, are kept safe and are not disclosed to third parties. We only use your personal data for the processing of the services and products offered by us via the app and Connect. We will not disclose your personal information without consent, but we can not exclude that they will be seen in the event of unlawful behavior.

Usage without Cloud services

Only the time and the IP address are used for the purpose specified, are kept safe and are not passed on to third parties. We only use this information for anonymous usage statistics and to improve our products and services. We will not disclose your personal information without consent, but we can not exclude that they will be seen in the event of unlawful behavior.

General

If you send us personal information by e-mail – thus away from the app – we can not guarantee secure transmission and protection of your data. We recommend that you never send confidential information via email. The legal basis under Article 6 (1a) of the GDPR (lawfulness of processing) is that you give us consent to process the data you enter. You can revoke this consent at any time – an informal e-mail is enough. Our contact details can be found in the imprint.

Rights according to the General Data Protection Regulation

According to the regulations of the GDPRand the Austrian Data Protection Act (DSG) you have the following rights:

  • Right to rectification (Article 16 GDPR)
  • Right to erasure (“Right to be forgotten”) (Article 17 GDPR)
  • Right to restriction of processing (Article 18 GDPR)
  • Notification obligation regarding rectification or erasure of personal data or restriction of processing (Article 19 GDPR)
  • Right to data portability (Article 20 GDPR)
  • Right of object (Article 21 GDPR)
  • Automated individual decision-making, including profiling (Article 22 GDPR)

If you believe that the processing of your data violates the data protection law or your data protection claims have been violated in any way, you can complain to the supervisory authority, which in Austria is the data protection authority. You can find it’s website at https://www.dsb.gv.at

TLS-encryption with https

We use https to transfer data securely on the Internet (data protection through technology design Article 25 paragraph 1 GDPR). By using TLS (Transport Layer Security), an encryption protocol for secure data transmission over the Internet, we can ensure the protection of confidential data.